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Refund and Returns Policy

SHIPPING

Where shipping is applicable, we will ship within 3 business days, unless the item is a custom order, in which case the time will vary.

Shipping is from NSW, Australia, and postage prices are based on Australia Post or another postal/courier service as required.

The Owlish Arts calculated postage item available for domestic orders is calculated starting at a Large Letter postage fee (plus a small surcharge for packaging costs). This will not have tracking available, however any postage fee of over $10 will have tracking available.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Lost in the Mail

If an order within Australia has not arrived within 30 days of sending, we will send the order once more if the products are in stock and the customer agrees. If the products are not in stock, we will refund all except the postage fee.

If the replacement order is not received after 30 days, the order will be cancelled without refund.

If you are concerned about your order being lost, please select one of the Australia Post parcel shipping options to ensure tracking is available. Tracked orders will be the responsibility of Australia Post and Owlish Arts will not be liable for lost items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or through the Contact page, and send your item to:

Owlish Arts
PO Box 467
Figtree, NSW, Australia
2525

Shipping

To return your product, you should mail your product to:

Owlish Arts
PO Box 467
Figtree, NSW, Australia
2525

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.